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FAQ
Creating an Account
How can I create an account on BVBET?
I didn’t receive an SMS code for account creation
Can I have more than one account?
Do you accept customers from all countries?
What is the minimum age to open an account?
Can I open an account on behalf someone else?
Account
I forgot my password. How can I reset it?
I am unable to log in
Can I change my account details?
I want to close my account
Can I reopen my account?
Account Verification
How can I verify my account?
What documents are required for account verification?
Why my documents get rejected?
Responsible Gaming
Self Exclusion
Activity check
Timeout
Account Limits
Setting deposit limits
Setting a Net Deposit Limit
General
Why hasn’t my deposit added to my account?
Is there any deposit fee?
How many cards can I add?
Can I use someone else’s payment method to deposit?
Deposit Methods
What payment methods can I use?
Deposit Limits
What is the minimum amount I can deposit?
General
Can I request a withdrawal to someone else’s name?
When will I receive my funds?
Withdrawal Processing Time
Is there any Withdrawal Fees?
Withdrawal Methods
Which withdrawal methods are available?
Withdrawal Limits
What are the maximum Withdrawal Limits?
General
Why do I get insufficient balance error?
Can I withdraw the free spin winnings?
Why haven't my free spin winnings been added to my account?
I couldn’t get my deposit bonus
General
Is it possible to change or cancel a bet?
When do I get my winnings?
My bet was settled incorrectly
Postponed Games
Features
What is a Risk-free bet?
What is a bet builder?
What is Cash Out?
General
My game round got stuck and my winning is missing
What is RNG “Random Number Generator”?
What happens if I lose internet connection during a game?
General
Why was my bet rejected?
What happens if the dealer makes a mistake?
General Questions
Is there a wager requirement for my deposit balance?
Popular Questions
What responsible gambling tools do you offer?